Privacy

We use the information we collect about you (either specific or in aggregate) to help us:

• Deliver our services to you,
• Maintain accurate accounts,
• Provide and change services and billing,
• Answer your enquiries,
• Market services and products,
• Help make our services and website useful to you

The information we collect about you is sourced directly from information you input when sending us an enquiry, or ordering hosting. The information we require as mandatory information to be able to provide you with a high level of customer service includes Company Name, ABN or ARBN, Address, Suburb, State, Postcode, Country, Contact Name, Job Title, Email, Telephone, Facsimile, and Mobile/Pager. This information is stored and will be kept indefinitely, unless advised otherwise.

We may also use the information we collect about you to send you information on our products and services. Please note that you will only be sent this information if you have specifically stated that you wish to be on our Mailing List. In all correspondence that is sent, you will be given the opportunity to opt out at the start and at each point of contact. For example, if we send you marketing information via email, you will be given the opportunity to opt out using email.

We will:

• Take reasonable steps to ensure that the information we collect, use or disclose is accurate, complete and up to date.
• Take reasonable steps to protect personal information from loss, unauthorised use, modification or disclosure.
• Take reasonable steps to destroy or de-identify personal information no longer required.
• Allow access to the personal information we hold about you. If this information is not accurate, complete of up-to-date, we will take reasonable steps to update it.

Our privacy policy (this document) is available to anyone who requests it.

We will not disclose, sell, distribute, rent, licence, share or pass onto any third parties personal information you have provided to us, unless we have your consent to do so.

The only times we would use or disclose information is if:

• It is required by law,
• We believe it is necessary to protect our rights or property
• We feel it is necessary to our terms of service.